FAQ

Health centers, grounded in traditional Western medicine, primarily focus on diagnosing and treating existing medical conditions, often through the use of pharmaceuticals.  Wellness centers, on the other hand, take a more modern and holistic approach, emphasizing preventative care and incorporating modalities like red light therapy, PEMF, and EWOT to enhance overall well-being. While conventional medicine certainly has its place, if it hasn't provided the desired results, exploring alternative options at a wellness center might be the next step towards achieving optimal health.

We are growing!  With multiple locations and more on the horizon, we're always looking for new partners.  Want to open your own Unwind?  Check out our Strategic Partnership Program.

Our most common modalities require minimal equipment, and we provide most of what you'll need:

Red Light Therapy (RLT): Just bring red light glasses (and that's it!). The more skin exposed to the red light, the better the results, so feel free to wear your birthday suit (and your glasses, of course!). You'll have a private room, so no need to worry about interruptions while you're "getting your light on."

PEMF: This one requires no special equipment from you! Just make sure to remove all electronics—phones, watches, etc.—before your session, as the PEMF machine could potentially damage them. We know you value your devices (and so do we!), so it's best to leave them safely stored away during your session.

EWOT: You'll need some form of exercise for this, like a treadmill, elliptical, bike, or even just walking around. You'll also need an EWOT mask. We recommend purchasing your own from our Shop, but rentals are available as part of the service.

This is just a glimpse of what we offer! To explore our full range of services and discover how they can benefit you, head over to the "Our Services" section of our website.

How long you need to continue these therapies really depends on your individual goals and how you're feeling.

Think of it like exercise – do you have to work out for the rest of your life? Well, if it makes you feel good and improves your quality of life, why stop?

The same applies to our modalities. Some people use them for shorter periods to address specific concerns, while others incorporate them into their long-term wellness routines for ongoing benefits. Ultimately, it's up to you and how you feel.

To make it easier to continue your wellness journey, we offer a variety of products and memberships for your convenience.

All our memberships are for 30 days from the time of purchase and are automatically set-up on a recurring billing.

• Recurring Billing: If you elect to purchase a package or monthly membership, you will automatically be placed on recurring billing. Membership monthly costs are billed every 30 days from the date your membership began.

• Use It or Lose It: Unless specifically stated otherwise for the particular package or membership you purchased, any membership points, credits, allowances, etc., that are not used within the 30-day billing cycle will be forfeited.

• Cancellation Policy: You may cancel your membership at any time before the next recurring billing date. To cancel your membership, please contact us at payments@letsgounwind.com Cancellations made after the recurring billing date will be effective for the following billing cycle.

Duration: Each protocol has a defined timeframe, typically 30 to 90 days, but this can vary. Your protocol will remain active for the period specified at the time of purchase.

No Refunds or Cancellations: Protocols are carefully personalized to your needs on a limited basis. Therefore, we cannot offer refunds or cancellations once a protocol has begun. This includes any starter packs, masks, personal items, or devices included in the protocol package.

Equipment and Supplies: Your protocol may include essential equipment and supplies. These items are yours to keep, even if you decide not to continue with the protocol after the initial period.

Our refund policies vary depending on the product or service you've purchased:

• Services:

○ Refunds are limited to instances where we fail to deliver the service.

○ Cancellations, no-shows, or any failure to use your allocated time slot will result in forfeiting that session. Since the time slot was reserved for you, it is considered a rendered service.

• Memberships:

○ To cancel, you must do so before your next recurring billing cycle.

○ There are no partial refunds for unused services.

• Guided Programs:

○ No Refunds or Cancellations: Protocols are carefully personalized to your needs. Therefore, we cannot offer refunds or cancellations once a protocol has begun. This includes any starter packs, masks, personal items, or devices included in the protocol package.

○ Equipment and Supplies: Your protocol may include essential equipment and supplies. These items are yours to keep, even if you decide not to continue with the protocol after the initial period.

• Red Light Portable:

○ We offer a 90-day money-back guarantee for defective products. This does not include products showing signs of abuse.

• Add-ons (masks, glasses, etc.):

○ Add-ons are non-refundable once opened.

• Equipment & Strategic Partnership Program:

○ Refunds are subject to the specific agreement and its terms.

General Refund Conditions:

• Items must be in their original condition, unused, and accompanied by the receipt or proof of purchase.

• Refunds are processed within 5-7 business days of receiving the returned item.